Prosupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
Features:
- get messages from a pop3 account and store them in a database
- recognition and storage of email attachments
- users can send requests with a web based submission form
- users can send requests by submitting an email
- every message has its unique ticket id for tracking
- corresponding ticket id is retrieved automatically and can be added manually via subject line
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile
- span pages
- templated based
- rating of replies
- access from any webbrowser worldwide (home office)
