This cSupport System from Forperfect Technologies is a powerful tool to help you manage your customer support tickets. It is a database web application in PHP and MySQL. All tickets information is saved in MySQL database, the front end web interfaces allow you to mange your tickets anywhere anytime.
Major features include:
Your user can submit tickets from email, online form. Admin/staff can create tickets for user if user called over the phone. Your user can track the ticket status on the Internet.
Easy to install, easy to use. No extra steps needed to integrate with email system.
Google email style message managing tools. All messages are grouped and managed in one page. Automatically close the ticket when admin or staff responses to the ticket.
Extra fields defined for user profile and tickets, you can collect info not defined by csupport.
Your user can upload attachments to a ticket. The attachment can be from email.
You may predefine the answers. When you reply a ticket, simply pick an answer from predefined answer pool.
Signature support.
Different email server support (SMTP, MAIL, SENDMAIL)
Interface source code is released to you so that you can easily customize the interface and wording yourself.
Check out live demo at: http://www.forperfect.com/csupport/
